Thank you for shopping with Smart Flow Water. We want you to be completely satisfied with your purchase. Please read our Refunds & Returns Policy carefully.
1. Eligibility for Returns
We accept returns under the following conditions:
- The product must be unused, undamaged, and in its original packaging
- Return request must be raised within 7 days of delivery
- Proof of purchase (order ID or invoice) is required
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Used or damaged products due to misuse
- Products without original packaging or accessories
- Items purchased during clearance or special sale (unless defective)
- Returns requested after 7 days of delivery
3. Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:
- Order ID
- Clear photos or video of the product and packaging
After verification, we will offer:
- Replacement, or
- Full refund (if replacement is not available)
4. Return Process
To initiate a return:
- Email us at [your email address] with your order details
- Our support team will review your request within 2–3 business days
- If approved, return instructions will be shared
Customers are responsible for return shipping costs unless the product is defective or incorrect.
5. Refunds
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued to the original payment method
Note: Shipping charges are non-refundable unless the return is due to our error.
6. Replacement Policy
- Replacement requests must be made within 7 days of delivery
- Replacement will be processed after verification of the issue
- Delivery timelines may vary based on location and product availability
7. Order Cancellation
- Orders can be canceled before dispatch only
- Once shipped, orders cannot be canceled and must follow the return process
8. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank or payment provider
- Contact your payment gateway
- If the issue persists, contact us at [your email address]
9. Changes to This Policy
Smart Flow Water reserves the right to update or modify this Refunds & Returns Policy at any time without prior notice. Changes will be effective immediately upon posting.
10. Contact Us
For any questions related to refunds, returns, or replacements, contact us:
Smart Flow Water
📧 Email: [your email address]
📞 Phone: [your phone number]